Swiss multinational healthcare company that operates worldwide under the divisions: Pharmaceuticals, Diagnostics and Diabetes Care. Its holding company, Roche Holding AG, has shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel. Roche is the largest pharmaceutical company in the world, and the leading provider of cancer treatments globally.
CIAMCM
Customer Identity and Access Management & Consent Management
“CIAM&CM is a Roche Diabetes Care Digital Solution component intended to manage a unique and shared user identity across all portfolio of RDC solutions, including 3rd party partners and to provide the services related with the customer identity, access and consent management to the different client applications that are integrated.”
CIAMCM Core Features
- Registration, authentication and authorization. For offering the necessary resources to create new user accounts, authenticate them and authorize access to the ecosystem.
- Access Management. Service responsible for offering the necessary resources to manage access to the ecosystem of Partner Solutions.
- Manage the user's Personal Identity Information. User data management services such as updating and modifying personal identity data. (no medical)
- Consent management. User consent management service to facilitate the processing of their data within the established legal framework.
- Data extraction. Data extraction and processing services for user’s analytics purpose.
- Federated SSO with EMR. Single sign on for Healthcare Professionals using RDCP integrated with the Hospital information system.
Principal Flows
Login
Reset Password
Registration
Caregiver Registration
Roche Diabetes Account Center
Who uses the service
A global service under RocheDiabetes Global Brand
Problem Statement
Solution Splited from RDCP (Roche Diabetes Care Platform HCP) by the big inter-dependencies with other application in the ecosystem. Performance was not compliant with Non-Functional requirements (Login on 13 seconds, security, etc.) and multiple features las Federated Single Sign On or Account Creation for Minors were required in order to comply with several contracts/regulations. As a new product new documentation structure needed to be created in order to comply with the QMS (quality management system), stabilize the integration with applications and a new management framework were required to support future growth of demand.
My Rol at Roche
CIAMCM Team product Owner
In close collaboration with the business organization and leadership provides and maintains the product vision and strategy within the Global R&D organization. Understands the product outcome and benefits to customers, to the market, to the organization.
Gather functional requirements and conceptualize features that meet customer needs. Ensure non-functional requirements are taken into consideration as well. Leads the conceptualization of the product and features in collaboration with the UI/UX team, Tech Leads, Business Analysts and other relevant stakeholders (medical affairs, data security, data privacy and legal) that may affect the scope of the product.
Works in close collaboration with Application Architect and Technology to align feature release with technology and architecture setup.
Owns and facilitates refinement and planning sessions at Epic level (Break down Features into Epics)
Manages the product development backlog items and prioritization taking into consideration stakeholders
input. Manages the product development team(s) and supervises implementation. Responsible for the product roadmap on output level (release scope, customer requirements and
specifications: Epic & User Story level)
Accountable for the delivery of the product and features according to release plan
Communication management with direct stakeholders.
Adhere to best practices and company procedures and ensure they are followed by teams.
Key Results and Value Generated
Organizational Frameworks
Collaboration Tools
Technology Used
Normative and Regulations
